ЭКСПЕРТ ГРУПП

Section:

7.2.2 §1

Section Title:  Review of Requirements Related to the Product

9100 Clause

Review of Requirements Related to the Product:
The organization shall review the requirements related to the product.  This review shall be conducted prior to the organization's commitment to supply a product to the customer (e.g. submission of tenders, acceptance of contracts or orders, acceptance of changes to contracts or orders)

Generic Expectation

The organization should implement and maintain such processes to ensure adequate understanding of the needs and expectations of its customers and interested parties, and for translation into requirements for the organization. These processes should include identification and review of relevant information and should actively involve customers and other interested parties.

Product Type:

COTS/Standards

Raw Material

Build-to-Print 

Supplier Design

Specific Expectation

Organization (Buyer)

AS9100  See 7.4.2    Purchasing Information

Supplier (Seller)

The organization shall have a process for reviewing contractual documents from customers to assure that they are in agreement with customer terms and requirements before order acceptance, including a process for taking exceptions and resolving differences. Catalogue or other direct to public sales are sometimes at odds with standard contractual document requirements from customers.  Shipping and declaring seller's terms are not sufficient unless accepted by the customer.

The organization shall have a process for reviewing contractual documents from customers to assure that they are in agreement with customer terms and requirements before order acceptance, including a process for taking exceptions and resolving differences.

Documentation to demonstrate conformance to expectation (what the auditor would look for)

Organization (Buyer)

Identification of item being procured including supplier identification (part number and location of supply).  Ensure product characteristics meet catalogue/specification and/or drawing requirements.

Identification of item being procured including supplier identification (part number and location of supply).  Ensure product characteristics meet specification and/or drawing requirements.  Certification and test reports should be retrievable.

Definition of item being procured including drawing, revision level, specifications, contractual document terms and conditions.  Definition of Quality Clauses and location / method of requesting exceptions or variances from requirements.

Supplier (Seller)

Internal or Customer acknowledgement form or process to show that customer and supplier are in agreement of item to be procured.

Internal or Customer acknowledgement form or process to show that customer and supplier are in agreement of material specification and condition.

Internal process for the review of customer requirements prior to acceptance of contractual document.  May include document that lists all customer requirements for the order and internal process owner acknowledgement that requirements can be met.  Some customers link requirements on Web Sites or other online locations.  Acknowledgement that these sites have been checked and verified is important.

Examples (Best Practices)

Organization (Buyer)

Clear and concise information detailing terms and conditions of procurement to the supplier.

Clear and concise information detailing terms and conditions of procurement to the supplier.  Internal review of flow-down requirements for applicability to specific procurement rather than 'boiler-plate' information that may not be entirely applicable or reasonable for the specific procurement.

Supplier (Seller)

Response to customer with information regarding item to be supplied and terms and conditions being agreed upon prior to contractual document acceptance.  Compliance to AS9120: Aerospace Requirements for Stockist  Distributors.

Response to customer with information regarding item to be supplied and terms and conditions being agreed upon prior to contractual document acceptance.

Response to customer with information regarding item to be supplied and terms and conditions being agreed upon prior to contractual document acceptance.  Including customer flow-down requirements and acknowledgment that all quality clauses are highlighted and specific requirements such as shipping locations, packaging, documentation and identification are agreed with the customer.

Источник: Supply Chain Management Handbook (SCMH)

The SCMH is provided by the IAQG to assist with the advancement of quality practices. The use of the SCMH is entirely voluntary, and its applicability and suitability for any particular use, is the sole responsibility of the user. IAQG maintains intellectual property rights to the SCMH material.

Руководство по управлению цепочкой поставки выпущено IAQG для оказания практической помощи по улучшению качества. Использование Руководства является полностью добровольным. Принятие решение о его применимости и пригодности для любого практического использования остается на исключительной ответственностью пользователя. IAQG сохраняет права на интеллектуальную собственность материалов, представленных в Руководстве по управлению цепочкой поставки.